FAQ

Golden Bloom HOME is a Swiss Home Decor brand owned by Sabuba KLG Design Company. As Golden Bloom HOME, we create thousands of products for our customers every year using Zazzle’s print on demand services and online marketplace.

It is currently accepted the following payment methods on Zazzle:

You can use only one of the above methods per order.

Zazzle earnings and gift cards can be used as a stand-alone payment or in conjunction with the above methods.

For detailed information, please review the Zazzle payment information page: Payment Methods.

You can track the progress of your order by logging into your account and going to the Order History page. From here you will see what stage your order is currently in.

Order fulfillment and shipping depend on the product(s) ordered, quantity ordered and the location of where they will be shipped. For detailed shipping information, please review the Zazzle shipping information page: Zazzle Shipping Info

International orders may be subject to import duties and taxes when placed through Zazzle.com**. 

Please note that the goods belong to you at the end of the purchase process whilst they are still in our production facility in the United States. For orders placed through Zazzle.com** where the shipping address is outside the United States, an importation process may need to be completed by you as the owner/importer of the product. As part of our commitment to customer service, we may complete the requisite importation paperwork on your behalf, however, in some countries additional formalities may need to be completed by you liaising directly with local customs authorities.

Whilst we will endeavor to collect any taxes or duties that you owe upon importing the goods at checkout and remit this to the authorities on your behalf, this cannot be guaranteed. Therefore, in some cases the local authorities may charge you additional taxes/fees which must be paid directly to them (as appropriate). Zazzle is currently unable to predict whether or not you will be charged a fee or what that fee might be, as this information is sometimes only available to the importer of the goods (you). Please contact your local customs office for further information.

Please note:

• International shipments may be delayed by the customs process and/or other unforeseen circumstances beyond Zazzle’s control.

  If you choose Standard Shipping (9-18 days), you will NOT be able to track your order. Your package will leave our manufacturing facility and neither you nor Zazzle will be able to see the shipping status of your order. You can contact Customer Support after the 18^th business day if your package hasn’t arrived yet.

• If the ability to track the pack in transit is important to you, please consider selecting the Expedited (5-9 days) or Express Shipping (3-5 days) options which uses a different carrier. With these options, tracking will be available for the entire transit process.

You can learn more about Overseas Shipping Options and Rates here.

Unfortunately, we are not able to make changes once the order has been placed. You will need to contact Zazzle Customer Support directly and they will be able to help you. They handle all of the printing and order fulfillment of our designs.

Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you’re free to cancel your current order to make modifications and resubmit the order, as long as the order is still in ‘pending’ status (and has not yet entered our production stream).

You can check if your order is in the ‘pending’ status by viewing your order within the order history section of your account. If your order is still in the ‘pending’ status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method.

You can click on the following link to view your order history. All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.

We want you to be completely happy with your order. If for some reason you are not satisfied, Zazzle offers a fantastic return policy. You can learn more about their 100% satisfaction guarantee here: Zazzle Returns

We work exclusively via email for design changes and other questions. For assistance on orders, shipping and product information please contact Zazzle Customer Care.

Email

Click here to send Zazzle a message. This will generate an email for our customer support team who are eager to help and will respond to your question as soon as possible.

Chat

If an agent is available to chat online, you will see a blue chat icon at the bottom of this article.

Phone 

1-408-983-2800   Phone hours:  Mon – Fri: 9AM – 5PM PT (12PM – 8PM ET)

1-888-8ZAZZLE (1-888-892-9953)    Phone hours:  Mon – Fri: 9AM – 5PM PT (12PM – 8PM ET)

If you are calling from outside the United States, please use:

1-408-983-2800   Phone hours:  Mon – Fri: 5PM – 1AM GMT

 Please note charges may apply. 

You can learn more about Zazzle Customer Support here.

Email or call Zazzle and their customer support agents will be happy to help.